What We Do

what we do 1Inclusion through enablement

We want to work with you and the other important people in your life to find solutions.  We assess for ability, not disability. We will support you to try to be the best that you can be.
 
We are a registered domiciliary agency with the Care Quality Commission.  We are an established provider (over 20 years) and are still family owned and run.

We are members of the largest consortia group on the Framework agreement — selected and appointed by Devon County Council to provide care and support.  Members include New Care Devon, Trenovissick, HomeLife Carers, Caretime, Robert Owen Communities, Axe Valley Carers, New Key, Helping Hands and Caraston Hall.

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Personal Care (regulated by CQC)

One to one personal care, as per assessed needs, which includes physical assistance with eating or drinking, toileting, washing or bathing, dressing, oral care, care of skin, hair and nails, medication

One to One Support

This is your assessed one to one
individual support.

Group/Shared Support

This is your shared support time for
household & daily living

Some or all of your support can be funded via your personal budget once agreed.  If not an assessed need, you can choose to include it in your life plan and fund from your benefits. This will form part of your outcome statement and person centred plan.

It could include:

  • Assistance, advice and signposting
  • Housing advice & finding a property
  • Applications
  • Advocacy services
  • Developing new interests
  • Life skills
  • Shopping
  • Household tasks
  • Travel training
  • Appointments
  • Building circles of support
  • Assistance in developing a safe and homely environment
  • Accessing all primary and secondary health care services 
  • Taking part in local community events
  • Accessing training and employment opportunities
  • Complaints, procedures and counselling
  • Maintaining friendships and relationships
  • Establish & maintain social and support networks
  • Using leisure, educational and community facilities
  • Personal welfare and decision making
  • Volunteering & employment
  • Reducing reliance on paid support

How do we do it?

how we do itWe think every person we support should be given options to enable them to choose how they wish to live their lives.  That means we want people to make their own decisions and to lead the life they want to live.

We listen and find out what’s important to you. To us, what makes that all important difference is that people are recognised for what you can do, rather than what you can’t.
 
To help us do this we will:

  • Support you as an individual.
  • Use person centred ways of understanding how you want your support to be given.
  • Listen to you and treat you with respect.
  • Support you to take your place in your community.
  • Provide support which can change as your needs change.
  • Make sure you have a say in how your support is given and continually meet your desired outcomes.
  • Measure our success against your outcomes
  • Make sure your privacy is respected.
  • Ensure that you are safe and risks are understood and controlled by you

Where do we do it?

where we do itWe deliver care and support services in Okehampton, Chagford, Hatherleigh,  Crediton and Exeter in different settings.  This includes :

  • At your own property
  • Living with family and friends
  • Within a supported living house(where you co-share accommodation with other tenants)

If accommodation needs to be sought, we can work with any landlord to help source a property that suits your needs, and we already work with several and can put you in touch with them.  If you have already found or have a property, then we will act with you to agree a date for the start of your care and support services.